Privacy Policy

How BCS Insurance Group collects, uses, and protects your information.

Effective Date: January 21, 2024  |  Last Updated: March 31, 2026

BCS Insurance Group LLC ("BCS Insurance Group," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Centers for Medicare & Medicaid Services (CMS) and all applicable federal and state privacy laws. By using our website at bcsinsurancegroup.com, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide through consumer-initiated contact methods, including:

  • Webforms and online scheduling platforms
  • Inbound phone calls, text messages, or emails
  • Referrals where permission has been provided

The information collected may include your name, phone number, email address, mailing address, date of birth, and insurance-related information necessary to assist you with Medicare or other insurance services. We do not collect sensitive personal information unless it is required to provide requested services and is permitted by applicable law.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through Google Analytics, including:

  • Pages visited and time spent on each page
  • General geographic location (city/region level only)
  • Device type, browser, and operating system
  • How you arrived at our site (search engine, referral, direct, etc.)

This data is aggregated and does not personally identify you. We use it solely to understand how visitors use our site so we can improve the experience. You may opt out of Google Analytics tracking at any time using the Google Analytics Opt-Out Browser Add-on.

Medicare FAQ Chatbot

Our website may offer an automated chat tool designed to answer general questions about Medicare. Conversations with this tool are used only to respond to your question in real time. We do not use chatbot conversations to build marketing profiles or share them with third parties. This tool provides general educational information only and is not a substitute for personalized insurance advice from a licensed agent.

2. How We Use Your Information

Your information is used solely for legitimate business and service-related purposes, including:

  • Providing insurance quotes, plan comparisons, and general plan information
  • Assisting with enrollment in Medicare or other insurance plans
  • Responding to inquiries or service requests
  • Sending appointment confirmations, follow-ups, and required CMS communications
  • Storing your contact details in our customer relationship management (CRM) system for follow-up and ongoing service
  • Improving our website and understanding how visitors interact with it
  • Maintaining regulatory compliance and required documentation

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • With licensed insurance carriers, field marketing organizations (FMOs), or related entities as necessary to process applications or verify eligibility
  • With authorized service providers such as our CRM vendor, scheduling platform, analytics provider, or communication platforms that support our business operations
  • With federal or state regulatory agencies when required by law

All third parties with whom we share information are contractually obligated to maintain confidentiality and comply with applicable CMS privacy standards.

4. Mobile Privacy & Text Messaging (SMS/MMS)

BCS Insurance Group may collect mobile phone numbers when you voluntarily provide them through webforms, scheduling platforms, inbound phone calls, text messages, emails, or other consumer-initiated contact methods. By providing your mobile number, you consent to receive Customer Care and Conversational text messages related to your inquiry or ongoing service. Messages may include appointment confirmations, follow-ups, responses to your request, plan-related communications, customer service messages, and CMS-required notices.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to opt out of text messages.
  • Reply HELP for assistance, or contact Bryan@bcsinsurancegroup.com.
  • Consent to receive text messages is not a condition of purchasing any insurance product or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will never be sold, rented, or disclosed to any third party.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We do not collect Medicare or Social Security numbers through our website or any unsecured forms. No method of electronic storage or transmission is 100% secure, but we use commercially reasonable practices to safeguard your data.

We retain your information for as long as necessary to provide our services and comply with applicable insurance regulations and legal obligations.

6. Your Rights

You have the right to:

  • Request access to the personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to regulatory record retention requirements
  • Opt out of text messages at any time by replying STOP
  • Opt out of email communications by following the unsubscribe instructions in any email we send

To exercise any of these rights, contact us at Bryan@bcsinsurancegroup.com or call 281-254-0139.

7. Cookies and Online Tracking

Our website uses cookies and similar technologies primarily through Google Analytics and Calendly. Cookies help us understand site usage and enable scheduling functionality. You may disable cookies through your browser settings; however, doing so may affect certain features of the site. We do not use cookies to serve third-party advertising.

8. Third-Party Services

Our website uses the following third-party services that may collect information independently under their own privacy policies:

  • Google Analytics — website traffic analysis
  • Calendly — appointment scheduling

We encourage you to review the privacy policies of these services if you have concerns about how they handle your data.

9. Links to Other Websites

Our website may contain links to external third-party websites. We are not responsible for the content, security, or privacy practices of those sites.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to remain compliant with CMS requirements and applicable privacy laws. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: